Last updated: 25 August 2026. This website is operated by Grayston Technology Ltd, a private limited company registered in England and Wales under company number 15757092.

1. Acceptance of these terms

By accessing or using this website, you agree to these Website Terms of Use. If you do not agree with them, you should stop using the website. These terms govern use of the website only. They do not create a contract for consultancy, technology or other services. Services are subject to a separate proposal, statement of work, order form or other written agreement.

2. Information on this website

Website content is provided for general information only. We take reasonable care to keep it accurate and current, but do not guarantee that it is complete, accurate or up to date. It should not be treated as technical, legal, financial or other professional advice on which you rely without obtaining advice appropriate to your circumstances. Information about third-party products, services and technologies may change and may be governed by third-party terms.

3. Permitted use

You may use this website for lawful business and information purposes. You may print or download reasonable extracts for personal or internal business use provided that you:

• do not alter the content;
• acknowledge Grayston Technology Ltd as the source where appropriate;
• do not use the content in a misleading way; and
• do not use it commercially without our prior written permission.

4. Prohibited use

You must not:

• use the website unlawfully or fraudulently;
• attempt unauthorised access to the website, its server or connected systems;
• introduce viruses, malware or harmful material;
• conduct automated scraping, harvesting or data extraction without permission;
• interfere with the website’s operation or security;
• impersonate another person or misrepresent your identity;
• use our name, branding or content misleadingly; or
• reproduce a substantial part of the website without permission.

We may restrict or block access where we reasonably believe these terms have been breached.

5. Intellectual property

Unless stated otherwise, Grayston Technology Ltd or its licensors own the intellectual-property rights in this website and its original content, including text, layout, design, graphics, branding and software. Nothing in these terms transfers intellectual-property rights to you. Third-party names, logos, product names and trademarks belong to their owners. Their appearance does not necessarily indicate endorsement, partnership or affiliation.

6. Third-party websites

Links to third-party websites and services are provided for convenience and information only. We do not control them and are not responsible for their availability, security, content, products, services or privacy practices. You should review the terms and privacy information of any third-party website you visit.

7. Availability and security

We do not guarantee that the website will always be available, uninterrupted, secure or free from errors or harmful components. We may suspend, withdraw, restrict or change any part of it without notice where reasonably necessary, including for maintenance, security or business reasons. You are responsible for suitable security software and secure systems when accessing the website.

8. Liability

Nothing in these terms excludes or limits liability where unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. Subject to that, Grayston Technology Ltd is not liable for loss or damage arising solely from reliance on general website information or circumstances outside our reasonable control. For business users, we are not liable for indirect or consequential loss, loss of profit, revenue, anticipated savings, business opportunity, goodwill, or loss or corruption of data arising from use of the website.

9. Changes to these terms

We may update these terms to reflect changes to the website, our business or applicable law. The updated version will be published here with a revised date.

10. Governing law

These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over disputes relating to business use of the website. Consumers may also have rights to bring proceedings in another part of the United Kingdom in which they live.

Last reviewed: 3 November 2026 — pre-launch draft, subject to live cookie scan.

1. Cookies and similar technologies

Cookies are small files stored on your device. Browser local storage can also remember choices. Cloudflare may operate necessary security and delivery technologies depending on your site configuration.

2. Your choices

Optional Google Analytics 4 will not load unless you choose Accept analytics. You may choose Reject analytics with equal ease, and can reopen Cookie settings at any time. Leaving the banner without choosing does not count as consent. Rejecting analytics will not prevent use of the website.

3. Technology and cookie schedule

4. Google Analytics configuration

Google Analytics 4 is optional and will only operate after a valid measurement ID is installed and you consent. Our default configuration does not include Google Ads, advertising personalisation or remarketing. Additional features would require reassessing this policy and consent controls. Google's own information is available at Google Privacy Policy.

5. Withdraw consent

Use Cookie settings to change your choice. Withdrawing stops new Google Analytics activity after a page reload, and our implementation attempts to clear accessible GA cookies from this site. You can also clear cookies using your browser settings. It cannot erase information already transmitted; contact us about your data rights.

6. Site review

This schedule must be checked against a live deployment, including any Cloudflare security, analytics, embedded services, tag managers or tools introduced later. The published policy should reflect the actual technologies in use.

1. Contract documents

The contract consists of the relevant proposal, quotation, order or statement of work; written variations agreed by both parties; and these Business Service Terms. If there is a conflict, the proposal or statement of work takes priority. A contract begins when the client accepts our proposal in writing, issues an accepted purchase order, instructs us to begin work, or otherwise accepts the services on the stated basis.

2. Services

We will provide the services described in the applicable proposal or statement of work with reasonable care and skill. Dates and project plans are estimates unless expressly fixed. We will take reasonable steps to meet agreed dates but are not responsible for delays caused by the client, a third party, incomplete information or circumstances outside our reasonable control.

3. Client responsibilities

The client will:

• provide timely, accurate and complete information;
• provide appropriate access to relevant staff, systems and premises;
• make decisions and provide approvals without unreasonable delay;
• maintain appropriate backups and security controls;
• obtain necessary third-party permissions and licences;
• ensure its instructions and materials do not infringe third-party rights or break the law; and
• nominate an authorised project contact.

We are not responsible for delay, additional cost or reduced performance resulting from failure to meet these responsibilities.

4. Fees and expenses

The client will pay the fees in the proposal or statement of work. Unless stated otherwise, fees exclude VAT and similar taxes; reasonable pre-approved expenses are additional; time-based work is charged at stated rates; estimates are not fixed-price commitments; and additional or changed work may be charged separately.

5. Invoicing and payment

Unless the proposal states otherwise, invoices are payable within 30 calendar days, in pounds sterling, without set-off or deduction except where required by law. Genuine invoice disputes must be raised promptly with the disputed amount and reason. We may charge statutory interest and recovery costs on overdue commercial debts and may suspend services after reasonable written notice where an undisputed invoice remains overdue.

6. Changes

Either party may request changes to scope, assumptions, deliverables or timetable. We are not required to implement a change until its effect on fees, resources and timing is agreed in writing. Until then, we may continue under the existing scope.

7. Intellectual property

Each party retains intellectual property owned or developed independently before the project. Unless the proposal says otherwise, Grayston Technology Ltd retains its methods, experience, know-how, templates, tools, reusable materials and pre-existing technology. Following full payment, the client receives a perpetual, non-exclusive licence to use project deliverables for internal business purposes. The client may not resell, sublicense or commercially exploit our reusable materials unless agreed in writing. Third-party materials remain subject to their licence terms. The client permits us to use supplied information and materials as necessary to provide the services.

8. Confidentiality

Each party will protect confidential information received from the other and use it only to perform or receive the services. This does not apply to information that is public other than through breach, already lawfully known, lawfully received from another source, independently developed, or required to be disclosed by law, a court or regulator. Confidential information may be shared with employees, subcontractors and professional advisers who need it and are appropriately bound.

9. Data protection

Each party will comply with applicable data-protection law. Unless otherwise agreed, each acts as an independent controller for its own business-contact and administrative information. If we process personal information solely on the client’s behalf, appropriate data-processing terms will be agreed before processing begins.

10. Third-party services

Services may depend on third-party platforms, software, infrastructure or suppliers. We are not responsible for changes, interruptions or failures outside our reasonable control. Third-party services may carry separate charges, licences and terms.

11. Warranties

We warrant that services will be performed with reasonable care and skill. Except where expressly stated, all other warranties, conditions and terms that may legally be excluded are excluded to the fullest extent permitted by law. We do not guarantee a particular commercial outcome, saving, revenue level or business result unless expressly agreed in writing.

12. Liability

Nothing excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or liability that cannot legally be excluded. Subject to that, neither party is liable for indirect or consequential loss. We are not liable for loss of profit, revenue, anticipated savings, goodwill, business opportunity or data unless the proposal states otherwise. Our total aggregate liability under the relevant contract will not exceed the fees paid or payable under that contract during the 12 months preceding the event giving rise to the claim. The client is responsible for backups, business continuity and cybersecurity.

13. Termination

Either party may terminate in accordance with a proposal notice period; immediately for material breach not remedied within 14 days after written notice where capable of remedy; or immediately if the other becomes insolvent or ceases business, subject to insolvency law. If no notice provision appears in the proposal, either party may terminate ongoing services on 30 days’ written notice.

14. Consequences of termination

The client must pay for services performed and costs properly incurred up to termination. Each party must return or securely delete the other’s confidential information where reasonably requested, subject to legal-retention obligations. Provisions intended to continue—including payment, confidentiality, intellectual property, liability and governing law—remain effective.

15. Subcontracting

We may use suitably qualified subcontractors and remain responsible for the parts of the services they provide on our behalf, subject to the contract.

16. Events outside reasonable control

Neither party is liable for delay or failure caused by circumstances outside its reasonable control, provided it informs the other and takes reasonable steps to minimise the effect. This does not excuse payment for services already provided.

17. Notices

Formal notices must be sent by email and, for termination or a legal dispute, also by recorded post to the address in the proposal or the party’s registered office.

18. General provisions

• Neither party may transfer the contract without written consent, except as part of a genuine business sale or reorganisation.
• Delay in enforcing a right does not waive it.
• If a provision is unenforceable, the remaining provisions continue.
• The contract is the entire agreement concerning its subject matter, without excluding liability for fraud.
• No person other than the parties may enforce the contract.
• Variations must be agreed in writing by authorised representatives.

19. Governing law and jurisdiction

The contract is governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over disputes arising from it.

Last reviewed: 3 November 2026 — pre-launch draft, subject to operational and legal verification.

1. Who we are

Grayston Technology Ltd (company number 15757092) is the controller of personal information handled through this website and related business enquiries. Registered office: Unit 4 West Station Goods Yard, Terminus Road, Bexhill-On-Sea, England, TN39 3LR. Contact: info@graystontech.com.

2. Personal information collected

When you contact us, we may receive your name, work email, company, role, correspondence and information you choose to share. The website enquiry form opens a draft in your own email application; it does not itself upload the fields to a Grayston server. If you send the message, it reaches us through email. Our website host may also process IP addresses and technical security logs to deliver and protect the site. If you consent to optional Google Analytics, it may collect cookie identifiers and information such as visited pages, approximate location, browser/device details and interaction events.

3. Why we use information and legal bases

• Business enquiries and correspondence: our legitimate interests in responding to professional enquiries and managing prospective relationships, or steps requested before entering a contract where applicable.
• Client administration: contract performance where applicable, and our legitimate interests in managing business relationships.
• Legal and accounting duties: compliance with legal obligations.
• Site hosting and security: legitimate interests in operating a secure, reliable website.
• Optional Google Analytics: your consent, which you may withdraw at any time through Cookie settings.

Where we rely on legitimate interests, we balance those interests against individuals' rights and expectations. We do not use the website form to subscribe you to marketing emails automatically.

4. Who may receive information

Information may be processed by our website infrastructure provider (Cloudflare), email/IT providers, Google if you enable analytics, professional advisers and vetted service providers who need access to support our services. We do not sell personal information. The identity and role of all processors and any onward use must be confirmed against the services we actually enable before publication.

5. International transfers

Some technology and business service providers may process information outside the UK. Before using a service, we assess applicable UK adequacy regulations or appropriate safeguards, such as the UK International Data Transfer Agreement or UK Addendum, where required. For detailed information about any particular transfer and available safeguards, contact us.

6. How long we keep information

We retain correspondence only as long as necessary to respond, maintain a relevant business relationship, resolve disputes or meet legal requirements. Retention periods for enquiries, CRM records, emails, hosting logs and analytics should be documented in our internal retention schedule before launch. Google Analytics data retention is also controlled in its property settings.

7. Your rights

Depending on the circumstances, you may have rights to access, correct, erase, restrict, object to processing, and data portability. Where processing relies on consent, you may withdraw it without affecting earlier lawful processing. You have the right to object to direct marketing at any time. Please send requests or complaints to info@graystontech.com. You may also complain to the UK Information Commissioner's Office at ico.org.uk.

8. Cookies and optional analytics

Our Cookie Policy explains the categories, providers and expected durations of cookies. Google Analytics 4 is designed to remain unloaded unless you positively opt in. Your choice can be changed using Cookie settings at any time. No advertising or remarketing tags are included in this release.

9. Profiling, security and updates

We do not use website information for decisions based solely on automated processing that produce legal or similarly significant effects. We take proportionate organisational and technical steps to secure information. We review this notice when the services, data uses or applicable requirements change.